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Director of Patient Care Sevices
ID: 186

Profession:RN, NP
Specialty:-ALL-, Emergency Medicine, ICU / CCU, Management, Medical / Surgical
Schedule:Full Time

McLaren Bay Region

Lisa Maillette
Phone: 989-894-6415
Fax: 989-894-6440

Position Summary:
Responsible for the department’s quality improvement program and participates in performance improvement activities, evaluation and planning of departmental/unit activities, orientation program in respective units, and all patient related clinical activities in area of jurisdiction at all times.  Assures compliance with all regulatory and other agency requirements, laws and statutes pertaining to the operation of the department.
Essential Functions and Responsibilities:  

  1. Uses independent judgment to exercise authority on behalf of the Medical Center, or  effectively recommend such action in the following areas:
  1. May request, interview, and make hiring decisions in regard to personnel for this area;
  2. May discipline subordinates according to Medical Center procedure;
  3. Advocates for appropriate numbers of staff order to operationalize monthly/daily staff schedules;
  4. Attempts to resolve customer complaints/concerns (internal & external);
  5. Conducts annual performance appraisal interviews with subordinates;
  6. Recommends employee advancements/wage in­creases administrative consideration.
  1. Responsible for the department’s quality improvement program and tracks/trends in performance metrics.
  2. Responsible for the evaluation and planning of departmental/unit activities.
  3. Available for problem-solving any clinical issues 24/7 or delegates that responsibility to a peer for any planned absences.
  4. Oversees the achievement of the standards of Nursing practice commensurate with the Nursing Code of Ethics and Michigan Public Health Code.
  5. Responsible for the orientation program in respective units. Ensures new employees successfully complete all aspects of (pre-defined) nursing education/validation prior to employee functioning independently.
  6. While maintaining own professional competence, assures annual skills validation program meets the educational needs of employees.
  7. Assures compliance with all regulatory and other agency requirements, laws and statutes pertaining to the operation of the department.
  8. Evaluates and approves purchases of departmental equipment and supplies.
  9. Responsible for fiscal management including staffing, budget, and productivity standards.
  10. Responsible for the formulation and revision of departmental policies and procedures.
  11. Maintains high level of physician, staff and customer/patient satisfaction.
  12. Role models Bay Pride behaviors and ensures employees display behaviors.
  13. Provides for the age specific needs of the population served according to the department standards.

(x)        Newborn          - Birth to discharge from McLaren Bay Region
(x)        Infant               - Any child up to one year
(x)        Pediatric           - One year to 12 years
(x)        Adolescence    - 13 - 17 years
(x)        Adult               - 18-64 years
(x)        Geriatric           - 65 years and older

  1. Participates in performance improvement activities.
  2. Performs other related duties as required and directed.
  3. Demonstrates understanding and competence in all areas of Evidenced Based Leadership including: leader rounding, thank you notes, stoplight reports, 30/90 day conversations, leadership development institutes, linkage grids, skills validation, AIDET, hourly rounding, and High-Middle-Low conversations.


  • Master's degree in Nursing or health related field required or completed within twenty-four (24) months of hire/transfer
  • Must possess current Michigan RN license
  • Strong clinical background with emphasis on acute care, Critical Care, Emergency Care, EMS and other clinical areas.
  • Five (5) years progressive management experience
  • Bachelor's degree in Nursing
  • CPR issued by American Heart Association or Red Cross Certification


  • Acute care hospital experience.

Work Schedule

Full time position - 80 hours per period
Primarily Day Shift with Variable hours and days

Application Procedure
Please apply online by clicking on the link below


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. To make a request, please click on the HR Locations link for the phone number to call the HR location of your choice.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight or status as a qualified Vietnam era or special disabled veteran, or other classification protected by law. Learn more about "EEO is the Law"EEO is the Law" supplement, and Pay Transparency.

To provide a safe, healthy environment for our patients, employees and visitors, as of January 1, 2013 McLaren Bay will no longer hire individuals who use nicotine and will test for nicotine during the pre-employment process.Individuals whose health screening results are verified positive for tobacco/nicotine use will be disqualified from employment, their job offer will be rescinded, and they will be disqualified from reapplying for employment for twelve (12) months from the date of the health screening.

McLaren Bay Region

1900 Columbus Avenue
Bay City, MI 48708

McLaren Bay Region, located in Bay City, Michigan is a 404-bed acute tertiary care hospital providing specialty, primary and preventive services including cardiovascular, neuroscience, women’s health, orthopedics, rehabilitation, home health and hospice care, EMS and oncology. McLaren Bay Region has earned a 5-Star ranking from Healthgrades for Clinical Excellence in orthopedics and spinal surgery. McLaren Bay Region’s new 144,000 square foot patient services tower houses surgery, outpatient services, the family and child birthplace, and a new 35-bed emergency department.

Community Description